ACA International has educational webinars coming up this month members will not want to miss.

CORE: Healthcare Collection Management (3-Day)

Tuesday, June 9 – Thursday, June 11, Noon to 1:30 p.m. Central

Instructor: Irene Hoheusle, vice president of collections and education, Account Recovery Specialists Inc.

Health care collections differ from other collection practices in many significant ways, especially when it comes to consumer care. This course will discuss the risks and benefits of health care collecting then dive into advanced operational topics related to health care collection, such as federal laws, the health care account lifecycle, strategies for collecting self-pay and Medicare accounts, and the basics of working with charitable providers. (4.5 hours, 2.25 PDUs)

Register here.

Hot Topic: Trust: The Secret Sauce to Saving Time and Collecting More

Sponsored by Aspect.

Tuesday, June 9, 2 to 3 p.m. Central

Instructor: ACA Director of Education Kelli Krueger

Collections is a people-oriented business requiring collectors to be more consumer-centric than ever before. There is a lot of talk about the softer side of collections, but that does not mean giving up or giving in. It does mean creating an environment where getting to a win-win solution is seamless.

Register here.

Hot Topic: How to Handle Frivolous Lawsuits & Litigious Consumers and their Attorneys

(Sponsored by Aspect.)

Thursday, June 11, 2 to 3 p.m. Central

Instructors: Michael Klutho, shareholder, Bassford Remele; John Rossman, attorney at law, Moss & Barnett.

The seminar includes

  • Training frontline staff to identify litigious consumers, deal with them appropriately and document them in the system.
  • Learn how to create a protocol to triage new lawsuits to determine if they are frivolous.
  • Learn how to defend and attack frivolous lawsuits (including a checklist/outline).
  • Overview of ACA Industry Advancement Fund opportunities to assist in defending frivolous lawsuits. 
  • Q&A Session 

Register here.

The ACA Huddle

Wednesday, June 10, 11 a.m. to noon Central.

Speakers: ACA CEO Mark Neeb, Vice President, Senior Counsel of Federal Advocacy Leah Dempsey, Corporate Counsel Colin Winkler, Vice President Legal and General Counsel Issa Moe, and Vice President, State Government and Unit Affairs Andrew Madden.

Both the federal and state governments are discussing or enacting legislation and regulations that will impact both collection activity and business operations of our member agencies. ACA’s advocacy and compliance teams are tracking all this activity and will provide members with an update on the current landscape for receivables businesses. Join us weekly to stay up to date on the rules of the game.

This is a member’s only event: No Registration required. Members may log in to the website to find the WebEx link and password.

Hot Topic: When COVID-19: Mary Returns Part II: Workplace Safety and Liability Protection

Tuesday, June 16, 2 to 3 p.m. Central

Instructors: Elizabeth Fite Blanco Esq. and Rachel Morris Esq., attorneys with Sessions, Fishman, Nathan & Israel.

Join this Hot Topic for a Q&A focused on a step-by-step reopening program to return qualified employees to work.  This includes assessing business operations, bringing employees back to work, and ensuring a safe workplace.  Even if these steps are further in the future for some employers than others, the time to begin thinking about these issues is now, because with these next steps comes a whole new set of labor and employment challenges.  We will address topics under Title VII, the ADA, FMLA, the FFCRA, CARES, and the FLSA.

Register here.

Be a Part of ACA’s Webinars

ACA is also seeking speakers for the training sessions and specific topic ideas as part of ACA’s new webinar schedule.

Starting in June, Hot Topics will be held on Tuesdays and Thursdays the second and third week of the month, allowing members to plan to attend the trainings on a regular basis.

A request for proposals is available for members to submit their ideas to Kelli Krueger.

Check ACA’s online events calendar for regular updates on the new Hot Topic training schedule or subscribe to events and education email notices and ACA Daily through your My ACA profile at

Members interested in ongoing education for their company through ACA are encouraged to sign up for the All Access TrainingZone, which provides access to all online education at one low price.  Contact Member Services at or 800-269-1607 for more information about the All Access Training Zone.

ACA’s Core Curriculum and Hot Topic offerings are also available for members to stream or download.

For more information on how the ACA Licensing staff can assist with your licensing needs, please contact us at  or call (952) 926-6547.

(Excerpt) Read more Here | 2020-06-06 08:10:28
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