Like other headsets, the Valve Index has been in high demand but limited supply due to the Coronavirus pandemic. Though Index is still backordered, the queues have greatly reduced in the last few weeks, with the vast majority of regions shipping most kits within two weeks.
Updated – October 16th, 2020
We checked stock availability for all Index packages across all 31 regions where sold. Our last check in September showed that backorder queues for some packages had continued to shrink, but most packages were still backordered by two to four weeks or more.
Our latest check shows continued improvements in shipping times. In all regions except for North America and Japan, all packages except the ‘Headset’ kit are estimated to ship within two weeks. The ‘Headset’ package continues to see a backorder queue of eight weeks or more.
See chart for: 9/7/20 | 8/27/20 | 8/4/20 | 7/6/20 | 4/30/20 | 5/6/20 | 5/18/20
This is a big improvement for the headset which has struggled to battle back its backorder queue for most of 2020.
“We recently went back in stock for customers in Europe and we’re working hard to do so elsewhere,” a Valve spokesperson tells Road to VR.
Index had been backordered by eight weeks or more in all regions since a small supply of new stock was gobbled up just before Half-Life: Alyx launched in late March. This month is the best availability the headset has seen since then.
Despite the backorders it’s still possible to register your interest in any of the Index packages. To reserve a spot in line, check out the Index store page and click the order button.
Valve is then sending out notifications by email when stock is available, giving customers one week to pull the trigger.
Like other headsets, the Chinese-manufactured Index saw a double-whammy this year due to the Coronavirus pandemic: supply decreasing due to manufacturing disruptions and demand increasing due to shelter-in-place orders in many parts of the globe.
Oculus had been in the same boat; in August and September however we saw Oculus steadily beating back its Quest and Rift S backorders, showing that manufacturing of the headset had picked up significant steam. With the launch of Quest 2 this week the company seemed to have plenty of headsets ready to go, though order queues appear to be slowly building in the following days.